Managing irate or demanding customers while maintaining a professional image is a common challenge for the aviation industry. Sometimes the talks that result are so fascinating that they are worth sharing.
During one voyage, a male flight attendant and a wealthy, discerning passenger had a comical experience. The next exchange is sure to make anyone smile.
The woman was so arrogant that she refused to raise her tray table and ignored the flight attendants’ orders to prepare for landing. The flight attendant made a polite request, but she responded snobbishly.
The other passengers felt better because of the flight attendant’s distinct and enticing personality, which was well-known for his colorful and interesting attitude. He employed a very successful, dramatic, and spectacular strategy.
As the plane dropped, he stated courteously, “Dear passengers, if you could please adjust your tray tables, it would be greatly appreciated as Captain Marvey will be landing the aircraft shortly.”
The woman was undeterred by his gentle reminder. “Maybe the sound of the engines drowned out my previous announcement, but please fasten your tray table so our pilot can safely land the aircraft,” he joked as she returned to her seat.
The woman boldly declared, “In my country, I am referred to as a princess, and I do not follow orders from anybody.”
Always prepared to answer, the attendant retorted, “I am a Queen in my realm, so I am definitely in a better position than you.” Bring up a tray, please.
